HelloAdmin.ai
Sign in

Terms of Service

Effective July 2026

These Terms of Service (“Terms”) govern your use of HelloAdmin.ai, our voice-AI answering service and client portal (the “Service”), provided by Data Records Management Services, LLC (“DRMS”, “we”, “us”). By using the Service, you agree to these Terms.

1. The Service

DRMS provides a voice AI assistant that answers and places telephone calls on behalf of a participating government office (the “Office”), books appointments, captures contact details, and may send related text (SMS) and email messages, along with a secure portal where the Office reviews this activity.

2. Accounts

Portal access is for authorized Office staff. You are responsible for keeping your credentials secure and for activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable use

You agree not to use the Service unlawfully, to send unsolicited or unlawful communications, to attempt to access data that is not yours, or to disrupt or reverse-engineer the Service.

4. Text messaging (SMS) terms

Program. Residents and other contacts of a participating Office may receive text messages such as appointment confirmations and reminders, replies to inquiries, and related service notifications.

Consent. Messages are sent only after consent is obtained — for example, when you provide your mobile number to the Office or text the Office first. Consent to receive text messages is not a condition of receiving any government service.

  • Message frequency varies based on your interactions with the Office.
  • Message and data rates may apply.
  • Reply STOP to any message to opt out; you will receive a confirmation and no further messages.
  • Reply HELP for help, or contact us at support@drmsusa.com / (270) 443-1539.
  • Carriers are not liable for delayed or undelivered messages.

5. Intellectual property

DRMS owns the Service and its software. Content and records belonging to the Office remain the Office’s property.

6. Third-party providers

The Service relies on third-party telephony, messaging, hosting, and payment providers. Their terms may apply to the portions of the Service they power.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that any results or information obtained through it will be accurate or reliable.

8. Limitation of liability

To the fullest extent permitted by law, DRMS shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages — including loss of profits, goodwill, use, or data — arising from or related to your use of, or inability to use, the Service, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify and hold harmless DRMS and its affiliates, officers, agents, and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your Content, your use of the Service, or your violation of these Terms or the rights of another.

10. Termination

Access may be suspended or terminated as set out in the applicable service agreement between DRMS and the Office.

11. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance.

12. General

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws rules, and you and DRMS submit to the exclusive jurisdiction of the state and federal courts located in McCracken County, Kentucky. These Terms are the entire agreement between you and DRMS regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions stay in effect. Our failure to enforce any right or provision is not a waiver of it. Any claim arising out of or related to the Service or these Terms must be filed within one (1) year after it arises, or it is permanently barred.

13. Contact

Questions about these Terms: support@drmsusa.com or (270) 443-1539. Mail: Data Records Management Services, LLC, 3445 Paducah Bank Dr, Paducah, KY 42003. Web: https://www.drmsusa.com.